We recently ran an advertising campaign in Milverton, Ontario using postcards delivered by Canada Post and an advertisement in the fortnightly Shopportunities newspaper. Part of these advertisements was that the customer could keep their existing phone number.
Unfortunately we have now learned that the Milverton rate centre consisting of numbers 519-595-XXXX cannot be ported to our carriers, as the only local exchange carrier Mornington Communications Co-Operative Limited does not have an agreement with us.
We try our best to make arrangements with local exchange carriers across Canada to guarantee our customers can keep their phone numbers, but in this case, there is only one carrier serving the 595 exchange. We do not have an agreement with Mornington Communications, and so we are unable to port any numbers from the 595 exchange. Customers in the 595 exchange who wish to join Three Layer Solutions must get a new phone number.
This was a serious oversight on our part, and we will be making the necessary changes to the advertisements to prevent further confusion. From now on, we will not include portability in any advertisements if we cannot guarantee we have carriers in the targeted rate centre with the ability to accept ported numbers.
We are sorry for any inconvenience this mistake has caused.